Order Assistance
Can I place an order over the phone?
Yes, you can place an order over the phone with one of our sales representatives. Our representatives are available to assist you with your purchase and answer any questions you may have.
Will sales tax be applied to my purchase?
Yes, sales tax will be applied to your purchase. The amount of sales tax applied will depend on your location and the items you are purchasing.
Will my credit card be charged immediately after I place my order?
Yes, your credit card will be charged immediately after you place your order
What is the status of my purchase?
You can check the status of your purchase by logging into your account on our website. You will receive updates on the status of your purchase via email as well.
Is the product I want to purchase available?
The availability of a product will depend on its popularity and the current inventory levels. You can check the product's availability by visiting the product page on our website.
What happens if a product I ordered is on backorder?
If a product you ordered is on backorder, we will inform you of the expected delivery date. You can choose to wait for the product or cancel your order.
How do I measure the furniture to make sure it will fit in my space?
You can find the measurements of the furniture on the product page on our website. It's important to measure your space and make sure the furniture will fit before placing your order.
What size mattress do I need?
The size of the mattress you need will depend on the size of your bed frame. You can find the size of the mattress on the product page on our website.
What is a foundation?
A foundation is a base for your mattress that provides support and helps extend the life of your mattress. You can find the foundation options on the product page on our website.
Is there a price difference between in-store and online purchases?
There may be a price difference between in-store and online purchases due to various factors such as sales, promotions, and shipping costs.
What happens if there is a delay or cancellation on my order?
If there is a delay or cancellation on your order, we will notify you as soon as possible and offer options to resolve the issue, such as offering a similar product or refund.
Do you offer any services or discounts for service members?
Yes, we offer services and discounts for service members. Please contact us for more information.
How do I make a tax-exempt purchase?
To make a tax-exempt purchase, please provide your tax-exempt information during the checkout process. We may require additional documentation to process your request.
Can I have different billing and shipping addresses?
Yes, you can have different billing and shipping addresses. You can enter the billing and shipping information separately during the checkout process.
Can I purchase online and pick up in-store?
Yes, you can purchase online and pick up in-store. Please select the in-store pickup option during the checkout process.
What happens if an item I want to purchase is unavailable?
If an item you want to purchase is unavailable, we will notify you as soon as possible and offer options to resolve the issue, such as offering a similar product or refund.
Do you offer discounts on large orders?
Yes, we offer discounts on large orders. Please contact our customer service team for more information.
Can I make changes to my order after it has been placed?
It depends on the status of your order. Please contact our customer service team as soon as possible if you need to make changes to your order. We will do our best to accommodate your request.
Billing and Payment
Do you accept wire transfers as a form of payment?
No, we do not accept wire transfers as a form of payment. We accept major credit cards, debit cards, and financing options.
What happens if the price changes after I make a purchase?
If the price of the item changes after your purchase, we will honor the original purchase price.
Can I pay my financing bill online?
No, we do not offer online payment options for financing bills. Please contact our financing department for more information on how to make payments.
Do you offer a layaway option?
Yes, we offer a layaway option. Please contact us for more information.
Can I pay with C.O.D. cash on delivery?
No, we do not offer C.O.D. cash on delivery as a form of full payment. A minimum payment of 30% down is required prior to C.O.D. privileges
Do you accept international credit cards?
Yes, we accept international credit cards. Please note that there may be additional fees associated with international transactions.
Can I apply for credit online?
Yes, you can apply for credit online. Please visit our website and follow the instructions to apply for credit.
Shipping and Delivery
What zip codes do you not deliver to?
We are unable to deliver to certain zip codes due to logistical limitations. Please contact our customer service team for more information on the zip codes we cannot deliver to.
Can I expedite my order?
Yes, we offer expedited shipping options for an additional fee. Please contact our customer service team for more information and to arrange for expedited shipping.
What is the delivery wait time?
Delivery wait time differs based on the distributing company. Please contact our customer service team for an estimated delivery time for your specific order.
How long will it take to receive an in-stock order?
Usually, in-stock orders are delivered within 2-3 business days. However, delivery times may vary based on your location and the availability of delivery slots.
Do you offer furniture set up?
Yes, we offer furniture set up for an additional fee. Please contact us for more information.
Is furniture assembly required?
Whether or not furniture assembly is required depends on the product. Please refer to the product description or contact us for more information.
Can the delivery team move my existing furniture?
Yes, our delivery team can move your existing furniture for an additional fee. Please notify us in advance if you require this service.
Will the delivery team remove my existing old furniture?
Yes, our delivery team can remove your existing old furniture for an additional fee. Please notify us in advance if you require this service.
Is there a premium delivery cost for mattress drop off?
Yes, there is an $80 premium delivery cost for mattress drop off.
Do I need to be home for delivery?
Yes, someone must be present at the delivery address to accept the delivery.
Are there certain items that will not be hooked up or set up on delivery?
Yes, certain items such as wall units, entertainment centers, and bookcases will not be hooked up or set up on delivery. Please refer to the product description or contact us for more information.
What is the delivery charge?
The delivery charge varies based on the size and weight of your order, as well as your location. Please contact our customer service team for more information.
What are my delivery/shipping options?
We offer several delivery/shipping options including standard delivery, expedited delivery, and in-store pick up. Please contact us for more information.
How do I schedule delivery?
You can schedule delivery by contacting our customer service team. Please have your order number and delivery address ready when you call.
Can I change my delivery time/date?
Yes, you can change your delivery time/date by contacting our customer service team at least 24 hours before your scheduled delivery time.
Can I pick up my order in-store?
Yes, you can pick up your order in-store. Please contact our customer service team to arrange for in-store pick up.
If I order multiple items, will they be delivered together?
If all the items are available and can be delivered at the same time, they will be delivered together. If the items have different delivery dates, they may be delivered separately.
Can I ship items to multiple addresses?
Yes, you can ship items to multiple addresses. Please contact us for more information.
Can I ship to a PO, APO, or FPO box?
No, we do not ship to PO, APO, or FPO boxes.
What is the assembly information for the furniture?
Assembly information is provided in the product description or assembly instructions included with the product. If you require additional information, please contact us for more information.
Do you deliver to locations outside of the Chicago land area and surrounding suburbs?
No, currently we only deliver to the Chicago land area and surrounding suburbs.
Will I be contacted regarding delivery?
Yes, our delivery team will contact you to schedule the delivery and provide updates on the delivery status.
Can I track my delivery online?
Yes, you can track your delivery online. Once your order has been shipped, you will receive a tracking number via email.
Can I request that my items stay in the package prior to pickup/delivery?
Yes, you can request that your items stay in the package prior to pickup/delivery. Please contact our customer service team to make this request.
Can I request that my items be assembled prior to pickup/delivery?
Yes, you can request that your items be assembled prior to pickup/delivery. Please contact our customer service team to arrange for assembly.
Do you offer same day delivery?
Yes, if items are in stock we offer same day delivery for an additional fee. Please contact our customer service team for more information and to arrange for same day delivery.
What should I do if my merchandise arrives damaged?
If your merchandise arrives damaged, please contact our customer service team as soon as possible. We will work with you to resolve the issue and arrange for a replacement or refund.
Policies and Services
What is the best care for outdoor furniture?
Outdoor furniture should be regularly cleaned with a mild detergent and water, and then dried thoroughly to prevent mold or mildew. It's also a good idea to store outdoor furniture indoors during harsh weather conditions or when not in use.
What should I do if the furniture I ordered does not fit in the space I intended for it?
If the furniture you ordered does not fit in your space, please contact us immediately. We may be able to provide you with alternate options or help you return the item for a refund.
What can I expect regarding refunds and cancellations?
Please see our refund and cancellation policy on our website for more details. Generally, we offer refunds for unused items within a certain timeframe, minus a restocking fee and any additional delivery fees for pick-up requests.
Can I receive store credit instead of a refund?
Yes, we offer store credit for unused items within a certain timeframe. Please see our website for more details.
What is your return policy?
We offer returns for unused items within a certain timeframe, but there is a 25% restocking fee and additional delivery fees for pick-up requests. Please see our website for more details.
How can I touch up my furniture?
Depending on the type of furniture, there may be touch-up kits available. Please contact us for more information.
What is the best way to care for wood furniture?
Wood furniture should be regularly dusted and polished with a wood-specific cleaner. It's important to avoid direct sunlight and excessive humidity, which can cause warping or cracking.
What is the best way to care for marble furniture?
Marble furniture should be regularly cleaned with a mild detergent and water, and then dried thoroughly. It's important to avoid acidic substances, such as vinegar or citrus, which can etch the surface.
What is the best way to care for leather furniture?
Leather furniture should be regularly dusted and cleaned with a leather-specific cleaner. It's important to avoid direct sunlight and excessive heat, which can cause fading or cracking.
What is the best way to care for bonded leather furniture?
Bonded leather furniture should be regularly dusted and cleaned with a mild detergent and water. It's important to avoid direct sunlight and excessive heat, which can cause fading or cracking.
What is the best way to care for fabric and upholstered furniture?
Fabric and upholstered furniture should be regularly vacuumed and spot cleaned with a mild detergent and water. It's important to avoid direct sunlight and excessive humidity, which can cause fading or mold.
What is the best way to care for mattresses?
Mattresses should be regularly rotated and flipped, and covered with a protective cover. It's important to avoid direct sunlight and excessive moisture, which can cause mold or mildew.
What is your furniture warranty policy?
Your furniture warranty policy depends on the manufacturer. Please see our website or contact us for more information.
Do you offer extended warranties?
Yes, we sell extended warranties for up to 5 years for 10% of the product value. Please contact us for more information.
Are there certain items excluded from warranties?
Yes, some items may be excluded from warranties. Please see our website or contact us for more information.
What should I do if I need service for my furniture?
Please contact us immediately if you need service for your furniture. We may be able to provide you with warranty service or repair options.
How should I report damage or defects?
Please contact us immediately if you receive furniture that is damaged or defective. We will work with you to provide a replacement or repair.
Can I order parts for my furniture?
Depends on the type of furniture.